Last updated: July 2026
Information We Collect
When you submit a service request, we collect what you provide: name, phone number, email, city or county, optional property location, the service and symptom selections you make, your problem description and any photos you choose to attach. The site may also collect standard technical data (such as pages visited) through analytics, when analytics is enabled.
How We Use It
- To review and route your service request.
- To share the request, with your consent, with an independent local well-service provider for the purpose of responding to your inquiry.
- To contact you about your request.
- To maintain records of requests, including the consent you gave and when.
What We Do Not Do
- We do not sell general marketing lists of visitor information.
- We do not send your name, phone, email, address or problem description to analytics services.
- We do not require an account or store payment information — the website takes no payments.
Sharing
Request details are shared with independent providers only for responding to your inquiry, and only after you check the consent box. Infrastructure vendors (hosting, spam protection, email/webhook delivery, optional storage) process data on our behalf as needed to operate the site. We may disclose information if required by law.
Photos
Uploaded photos are stored privately, referenced only for your request, and are not published. Do not upload photos containing people or sensitive documents.
Retention and Deletion
Lead records are retained only as long as needed to operate the referral service and meet record-keeping obligations. You may request deletion of your submitted information through the contact page; include the reference number from your confirmation if you have it.
Cookies and Analytics
The site aims to run with minimal tracking. If analytics is enabled, it is configured for aggregate usage measurement (page views, anonymized interactions) rather than identification. The Cloudflare Turnstile anti-spam widget on forms sets its own operational cookies per Cloudflare's policies.
Your Choices
- You can browse the entire site without submitting anything.
- You can decline consent — the request simply will not be sent.
- You can request access to or deletion of your submitted data via the contact page.
Changes
Material changes to this policy will be posted on this page with an updated date.
Upper Cumberland Well Pump is an independent referral service that helps connect property owners with local water-well and pump-service providers. Upper Cumberland Well Pump does not directly perform regulated well drilling, pump installation, pump repair or water-treatment work unless expressly stated. Provider licensing, qualifications, insurance, availability, pricing, scheduling and service terms must be confirmed directly with the provider.